Refund & Cancellation Policy

A. Allcov services (design, websites, automation, SOPs, operations)

• Before work starts (before the kick-off call or first design): cancel and we refund your full advance, minus payment-gateway charges, within 7 working days.
• After work starts: the advance is non-refundable, as it covers work already done.
• Logo promise: if neither of the first two logo concepts works for you, you can cancel and we refund 50% of the logo fee. Final files are not handed over in that case.
• Launch Kit promise: if we miss the 10-working-day delivery for reasons on our side, after receiving your content on time, we refund 10% of the Launch Kit fee.
• Monthly plans (care plans, automation maintenance, retainers, operations executives): cancel with 30 days' written notice. The month already billed is not refunded, and there are no part-month refunds.
• Third-party costs (domains, hosting, paid plugins, stock images, Meta charges) cannot be refunded once purchased.
• Approved refunds go back to the original payment method within 7 working days.

B. Quikpik — customers

• Before the cafe accepts your order: you can cancel in the app and get a full refund automatically.
• After the cafe accepts: the order cannot be cancelled, because the food is being prepared.
• If the cafe cancels or cannot complete your order: you get a full refund automatically.
• Wrong or missing item: tell the cafe at the counter, or report it in the app within 2 hours of pickup. The cafe will replace the item or refund it.
• Not collected: if you don't pick up your order within 60 minutes of it being marked ready, it is treated as delivered and is not refunded.
• Refunds go back to your original payment method through Razorpay. Banks usually take 5–7 working days to show the money.

C. Quikpik — partner cafes

• The first 30 days are free.
• After that, the monthly fee is billed in advance and is not refunded for the current month. Cancel with 30 days' written notice.
• Commission is charged only on completed orders. Refunded orders carry no commission.

D. How to ask for a refund

WhatsApp +91-70650-28801 or email info.allcov@gmail.com with your invoice or order number. We reply within 2 working days.