Privacy Policy

1. Who we are

ALLCOV LLP ("Allcov", "we", "us"), LLPIN ACQ-7779, registered office at Ground Floor, D-9, Vyapar Marg, Sector 3, Noida, Uttar Pradesh 201301, runs allcov.com and the Quikpik apps and websites. This policy explains what personal data we collect, why, and the rights you have under the Digital Personal Data Protection Act, 2023 and other Indian laws.

2. What we collect

• When you contact us (form, WhatsApp, call or email): your name, phone number, email, business name and type, and your message.
• When you become a client: billing details (business name, address, GSTIN), the content you share for your project, and access to accounts you ask us to manage, such as your domain, Google Business Profile or WhatsApp Business.
• When you use Quikpik as a customer: your name, phone number, order history and pickup details. Payments are processed by Razorpay. We never see or store your card number, UPI PIN or bank login.
• When a cafe joins Quikpik: business details, owner name and contact, GSTIN, FSSAI number, bank account and PAN. These are shared with Razorpay so it can settle payments to the cafe.
• Automatically: device and browser details, pages visited and how you use our sites, through cookies and analytics tools (Google Analytics and our website platform's analytics, which may record de-identified session replays).

3. Why we use it

To reply to enquiries and send quotes; deliver the services you buy; send invoices and keep tax records; run Quikpik orders, tell the cafe about your order, update pickup status and process refunds; keep our sites secure and prevent fraud; improve our services; and meet legal requirements. We do not sell personal data. We send marketing messages only if you agree, and you can stop them anytime by replying STOP.

4. Legal basis

Your consent, which you give when you submit a form or use our apps and can withdraw at any time; and uses the law allows without consent, such as complying with tax laws.

5. Who we share it with

Only what each needs: our website and app platform (Emergent), database provider (Supabase), payment gateway (Razorpay), Google (Workspace, Analytics, Sheets), Meta (WhatsApp), the cafe preparing your Quikpik order, our chartered accountant, and government authorities when the law requires it.

6. Where it is stored

Some of these providers store data on servers outside India. We use established providers with strong security, and follow Indian rules on data transfers.

7. How long we keep it

Enquiries: up to 24 months after our last contact. Client project data: during the project and 90 days after. Invoices and Quikpik order records: as long as Indian tax and accounting laws require. Analytics data: up to 14 months.

8. Security

Only people who need the data can access it. Our accounts use two-factor authentication and our sites use encrypted (HTTPS) connections. No system is fully secure; if a breach affects your data, we will inform you and the authorities as the law requires.

9. Your rights

You can ask us to: show what personal data we hold about you; correct or update it; erase it (unless the law requires us to keep it); withdraw your consent; resolve a grievance; and nominate someone to act for you in case of death or incapacity. Write to our Grievance Officer below.

10. Children

Our services are not meant for anyone under 18. We do not knowingly collect a child's data without verifiable parental consent. If you believe a child has shared data with us, contact us and we will delete it.

11. Cookies

We use essential cookies to run our sites and analytics cookies to understand how they are used. You can block cookies in your browser settings; some features may then not work.

12. Changes

If we change this policy, we will update the date above and show a notice on the site for significant changes.

13. Grievance Officer

Kaushlesh Agarwal, ALLCOV LLP, Ground Floor, D-9, Vyapar Marg, Sector 3, Noida, Uttar Pradesh 201301 · info.allcov@gmail.com · +91-70650-28801. We acknowledge every request within 48 hours and resolve it within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India.